Sales & Technical Support
If you need help placing an order, have a question, concern or feedback for us we'd like to hear from you.
We are available Monday - Friday 8:00am - 5:00 pm CST with free product support.
We proudly accept all major credit cards, PayPal or wire transfer and take orders online or over the phone.
We also accept PayPal
Ship UPS, FedEx or DHL Worldwide!
Most of our orders ship on a client's direct billing carrier account number or are Prepay & Add.
PP&A Freight amounts may be provided only after your order has shipped and an invoice copy has been created; it may not be calculated at checkout. All shipping times including next day air are subject to manufacturer’s lead times when items are not available from inventory.
When a freight amount isn't accounted for at checkout. Centro's default shipping method is Prepaid & Add unless a direct billing carrier account number is provided. (e.g. UPS or FedEx Collect, etc.)
Priority methods available are:
Bestway - Standard Ground,
Three Day Air - Bestway - (3 Day),
Two Day Air - Bestway - (2nd Day),
One Day Air - Bestway - (1 Day) or
Bill Freight Direct To the Carrier Account#
Prepay & Add shipping is calculated after the order has shipped and an invoice has been created. This amount will be on the invoice that will be emailed to you with tracking information. In some circumstances and international or export orders the freight amount will be calculated and invoiced before the order has shipped.
If you choose direct billing as your shipping method enter your account number, carrier and service method (i.e. #111222 UPS/FedEx Ground, 2 Day, 3 Day, Nextday Air, etc.)
Most orders shipping within the contiguous United States standard ground best way have a freight amount of ~$20.00, exports are ~$100.00. Priority methods such as 3-Day, 2-Day or Next Day Air are expected to be more. To create a more detailed freight quote refer to a products datasheet to estimate the weights and dimensions while using www.ups.com to estimate the transit time & amount from Memphis, Tennessee 38127. (Weights and dimensions are not normally known before an order has shipped)
The vast majority of our orders ship via small parcel UPS or FedEx but in circumstances when a shipment has a length longer than 6 feet or weighs more than 150 pounds we believe shipping via Small Parcel shipping (UPS or FedEx: Ground, 2nd or Next day air) is not economical or available. These exceptions are shipped via carrier truck and our current preference is Old Dominion. This amount is on average $125.00 for orders shipping within the contiguous United States
For Our International clientel
Live Chat Support is available using the tawk.to widget anywhere on our website.
Please expect an immediate response during our office hours:
Mon-Fri 8-5 CST