Return Policy
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Centro's Return Policy
  • All orders, unless specified otherwise, are assembled or made to order and should, therefore, be expected to be non-cancelable & non-returnable custom products.
  • If you have a question about your new, unused product in it's original packaging, please contact our sales office for any information about installation and use of your purchase or about the availability of a return or if you have a manufacturer warranty question.
  • After discussing with Centro sales and a return is agreed upon and approved information on how to conduct a return will be specified to you. This report will contain a destination address, reference code and shipping method instructions (Most common method specified is the best way via most economical method at the sender's preference and expense with appropriate packaging and insurance protection).
  • After the shipment is received, it will be inspected and tested to investigate for indication of installation or damage during shipment. This process will confirm the return to be received as new unused and in the original packaging to be resold as New In Box resalable condition.
  • When this process is completed and confirmed by Centro or the manufacturer a credit will be issued by the manufacturer to Centro minus any applicable re-stock fees not including freight on the original order or return and Centro will then create a credit document for your record and refund the original order payment via the payment method that was originally used to purchase the product.
  • Please discuss any refund policy preferences prior to the payment being refunded
Shop with confidence
We want your purchase to be made with the absolute confidence that the product selected will meet your expectation and application requirements. That is why we have over thirty technical sales associates standing by in six states in two different time zones ready to take your toll-free call, respond to your live chat or email

Moreover, we have over thirty field sales territory managers in eleven states and product division managers that are actively researching clients industrial and scientific application opportunities in their territories and can be made available as needed.
101 EMPLOYEES:
21 Field Based Technical Sales Personnel
38 Inside Technical Sales Personnel
5 Division Sales Managers (Product Specialists)
9 Branch Managers
Updated 06/28/2016 - RMG

Updated 06/28/2016 - RMG